I've set up email forwarding successfully on Bluehost, but it appears they keep a copy of forwarded email. I was able to log in to webmail ("roundcube") and see all of them.

Is there any way to disable the 2nd part, so the emails are just cleanly forwarded (bounced?) over and Bluehost does not keep a copy?

  • 1
    Is your hosting account using cPanel? If so, you'll need to delete the account and just leave the forwarding so the box is removed - or alternatively create a filter to delete all new mail. The filter setup is a bit tricky so that it will still forward prior to deleting, so see the bottom of this thread for more info on how to set that up. – dan Oct 11 at 6:53
  • Does Bluehost not have tech support or a forum at all? – Rob Oct 11 at 12:15
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    Does Bluehost have extremely bad support or something? We seem to have a lot of users asking questions when using BlueHost lately. As a paying customer, they should be your first point of contact. Not saying the question is not welcome through. – Simon Hayter Oct 11 at 21:55
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    @dan that was it, thanks! Good call. I deleted the "email account" and left the "forwarder". Seems obvious in retrospect. – Adam Monsen Oct 12 at 6:33
  • No problem, good luck! – dan Oct 12 at 6:34
up vote 2 down vote accepted

My guess is that as well as a forwarder, you have a mailbox.

A mailbox isn't necessary to have a forwarder work. However having one will do what you describe, forward the emails plus keep a copy.

  • This was it, thank you. And I forgot that I was using that email account for outgoing mail, so I still need it. – Adam Monsen Oct 16 at 2:50
  • @Adam If you are using gmail, make a new account something like outgoing@example.com and use that. It won't collect any emails (unless you give it out to anyone) but gmail can still send as your domain email address. – Steve Oct 16 at 6:57

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