I'm trying to add a Rsync destination for backup in whm, but I keep getting this error when validating

Error:Validation for transport “NAS2” failed: Can't ssh to [the Ip Address]: unable to establish master SSH connection: bad password or master process exited unexpectedly at /usr/local/cpanel/Cpanel/Transport/Files/Rsync.pm line 260.

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The password is correct, the user has the rsync permissions, the ssh is enabled. Any idea please?

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