4

One of our retail websites sometimes displays a blank page that just says:

We're sorry, the link that you clicked on could not be served. We are experiencing a temporary delay due to high volume. Please click RELOAD and try again. We apologize for the inconvenience.

Where does this error message come from?

6

That appears to be an error message from SiteSpect:

Why does SiteSpect display this timeout message: “We're sorry, the link that you clicked on could not be served. We are experiencing a temporary delay due to high volume. Please click RELOAD and try again. We apologize for the inconvenience.”?

SiteSpect is designed to proactively close connections and display a message to alert users whenever either of the following two conditions occur:

  • SiteSpect establishes an HTTP connection with your origin and the origin does not respond with any data within a predefined period (the default is 60 seconds).
  • SiteSpect is not able to establish a TCP connection with the origin.

This is not a SiteSpect error state. The timeout message is configurable. Contact the SiteSpect Help Desk at helpdesk@sitespect.com to customize this timeout message.

| improve this answer | |
2

This is because the web server is overloaded and sitespec is timing out. This could be caused by too many concurrent connections to the webserver. The only way I see to get rid of it permenently is to lease a CDN server system and horizontally expand the website.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.