I am a developer and have very little knowledge of DNS and hosting, etc. A client for an app I have inherited recently switched over to running everything over https only. However when this URL
https://website.io is used it just spins and times out and will not redirect to
https://www.website.io and I do not really understand why. The URL
http://website.io works and redirects to
https://www.website.io as expected.
I did read the posts on this site I could find that seemed related but did not find anything to solve.
The site is a ROR application hosted on AWS and uses a multi-domain SSL certificate to provide SSL to their sites. For that instance on AWS there are two load balancers, one of them handles the https (443) and has the certificate on it. The naked domain
website.io is on the multi domain SSL certificate so I assumed that would solve the issue. The SSL certificate is in place and all that works fine, it is just the case of this one redirect that I do not understand, can anyone help?