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Two days ago i tried to access my website through its domain name and it's no longer loads the site, it worked perfectly fine for 8 months. The site tries to load, but doesn't get anywhere and the connection times out. I haven't changed any of the DNS settings and i have another website which is running perfectly fine set up in the exact same way.

I've been trying to fix this for two days with no luck, i'm new to this and any help would be amazing.

closed as off-topic by closetnoc, dan Jan 22 '18 at 5:18

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions that are specific to one website are discouraged because they are unlikely to help future visitors. Examples include individual website reviews for SEO purposes and general website troubleshooting. See the How to Ask page for help improving this question." – closetnoc, dan
If this question can be reworded to fit the rules in the help center, please edit the question.

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    There is no question here. No actionable details either. We do not trouble shoot sites. If you have a specific question with details, then we may be able to help you. Otherwise, how are we to know why your site stopped working? Call your web host. They should be able to help. – closetnoc Jan 22 '18 at 4:37
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There could be several reasons why your website is down. This could be due to a change on your web host's backend, or an outdated script or plugin that crashed your site, or else it was hacked. For starters, if you have Google Search Console set up, take a look there and see if they detect any malware on your site. Also check your Google Analytics (or whatever you use) to note exactly when the traffic to your site has dropped off; this can help you in your troubleshooting later.

You should access your website through your web host, since your front end login page is probably down. Then go to your website's backend through your hosting company settings. Chances are, if your site is a WordPress or Drupal site, the error is due to outdated versions of either, or to a plugin that's outdated. (This is assuming you're running on a CMS.) After you update your core installation, your theme, and your plugins, the issue may be fixed.

If you're not running on a popular CMS, or if the above doesn't solve the problem, take a look at your installation in your web host's settings. Make sure everything is as you last remember it. Then give your hosting company a call. I have frequently used the hosting company's tech support, and they can do everything from fixing the database setup to informing you if there are infected files somewhere that you have to remove before they can get your site up and running again.

Good luck!

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