2

My emails get stuffed into spam folder. I havent sent it to anyone but myself.

MxToolbox displays 1 error:

dmarc   DNS Record not found

These are my namecheap configurations regarding dmarc, dkim and sfp:

--RECORD--|-----HOST------------|------------VALUE------------------
TXT         _dmarc.example.com       v=DMARC1; p=quarantine; rua=mailto:postmaster@example.com; ruf=mailto:postmaster@example.com; adkim=r; aspf=r

--RECORD--|-----------------HOST------------|------------VALUE------------------
TXT         dkim._domainkey.example.com     v=DKIM1; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCCiQKBgQCWCxZvgXCarXM9zOX/uXn693UYIuaBkQQ0t7o/lLrbrsQcHqKolwLHAKbbsJnPvTLe5nOKqNt1CiF/0dq9NoTOVyrhaLK/d8SfXIuBbqj7e7eee1JLiadXROhhScb0940mYmql8LvwoSjZopWLN/c5z65o4ObW97y5XV6SSrzgXQIDAQAB

--RECORD--|-----------------HOST------------|------------VALUE------------------
TXT                      @                 v=spf1 a mx ip4:IPHERE -all

I am not getting it, why does mxtoolbox think I don't have a dmarc record? Is there anything else I need to do to make dmarc operational?

  • What's the domain name in question? – Simon Hayter May 28 '17 at 14:45
  • I am not sure if I am allowed to make it public how incapable our company's developer team is :D I replaced it with example.com. Insert here whatever you want. – sanjihan May 28 '17 at 15:00
  • I read through the common problems with dmarc and didn't see anything obvious that applies to your case. My guess is that the DNS records just need time to propagate. Since you asked this question, did it start working? How long did you wait before trying? – Stephen Ostermiller Aug 16 '17 at 10:12
4

According to Namecheap's documentation on TXT records:

Note: the domain name itself should not be included to the Host field.

Consequently, enter

  • dkim._domainkey instead of dkim._domainkey.example.com in your DKIM entry's "Host" field and
  • _dmarc instead of _dmarc.example.com in the respective field for DMARC.

I've had this issue with DMARC for my own site's DNS records with Namecheap—removing the domain name made the DMARC entry show up in the MxToolBox diagnostic.

| improve this answer | |
  • I can confirm this works. I use "myprefix._domainkey" for DKIM record and just "_dmarc" for DMARC record. I used appmaildev.com/en/dkim to validate it works. – josephdpurcell May 29 '19 at 14:27
0

The domain name must not be appended to _dmarc or dkim._domainkey

| improve this answer | |
  • 1
    Can you add a reason to this, or some sort of explanation or evidence? – Andrew Lott Oct 17 '17 at 21:05
  • See the above answer. I was able to confirm "_dmarc" worked. – josephdpurcell May 29 '19 at 14:27

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.