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I'm running a webserver with CloudLinux installed on it. To make the server management a little easier, we've also installed cPanel on it. With the root account, accessing cPanel works. Connecting to the server, using the root account via ssh works.

I've then created a new user, let's call that user alice, using cPanel and made checks at CGI Privilege and Shell Access. I didn't activate the Reseller Privileges. Unfortunately, this new user can't login to cPannel (to select for example, what PHP version should be running), nor to ssh using ssh alice@xxx.xxx.xxx.xxx.

When I login to the server, using my root account, I see, that cPanel created a folder /home/alice/ containing amongst others a public_html folder and so on, so it seams to have worked.

Are there other settings I need to enable in order to grant this user access to cPanel and ssh?

closed as off-topic by Stephen Ostermiller Jul 17 '17 at 18:31

  • This question does not appear to be about webmastering within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

  • I found this tutorial for adding users via cPanel. It looks like you hit all the basics. For SSH, the user may need to generate keys like this however that requires that they log into their cPanel account first and go to the advanced section. – Stephen Ostermiller Jul 17 '17 at 17:53
  • In the end, it was all my fault. I've managed to screw up the resources for new users, which meant instead of 0.5 GB, the account got 0.5 MB RAM assigned >.< – wawa Jul 17 '17 at 18:21
  • I'm closing this question because you indicate that you found the problem. It was a mistake that is unlikely to address similar problems by other people searching for this question. – Stephen Ostermiller Jul 17 '17 at 18:31
  • absolutely. It was all my error, so feel free to close it. – wawa Jul 17 '17 at 19:20

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