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My Reg.ru account is suspended for logging in from different IP.

I have submitted a ticket to fix my account and they're asking for my 'codeword'. I've asked them what is codeword and they haven't replied me. I don't know how can I find the Codeword and submit it.

I have two domains registered in Reg.ru and they're very important. I need help figuring out how to get my reg.ru account back.

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