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We have a customer who has very old historic bad reviews and has not looked to get recent ones. Can anyone advise how I get Google to display a company as per how the listing looks in the screenshot below? i.e. it does not show their star rating on the right column until I click on the offices listed on the left. Is it achieved by adding multiple branches to an account? Or as some form of brand page?

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You can't. According to How to Remove Bad Reviews from Google Search Engine, Google will not remove reviews unless you serve them with a court order.

It would be much easier to have your client solicit newer reviews from loyal customers.

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