This will ultimately be an issue for your script provider to debug, (would recommend you contact them directly) unless you have implemented any customizations to their scripts or the Google Analytics tracking code.

Look for:

• Scripting errors which prevent the analysis of cookies after they are set
• Variables in the Janrain script which conflict with Google Analytics variables (particularly variables named utm or _gaq)
• Extensive use of cookies for storage which may overflow the allowed cookie size (and flush out the cookies set by Google Analytics)

This will ultimately be an issue for your script provider to debug, (would recommend you contact them directly) unless you have implemented any customizations to their scripts or the Google Analytics tracking code.

Look for:

• Scripting errors which prevent the analysis of cookies after they are set
• Variables in the Janrain script which conflict with Google Analytics variables (particularly variables named utm or _gaq)
• Extensive use of cookies for storage which may overflow the allowed cookie size (and flush out the cookies set by Google Analytics)