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comment Payment from Paypal but no order in Magento 1.6.2
Indeed, but it was asked before that existed LOL
Nov
10
awarded  Popular Question
Jan
23
comment Payment from Paypal but no order in Magento 1.6.2
Not found anything no. It has cropped up two or three times ever, in my systems. That I can handle :-) It shouldn't happen, but for now I can cope.
Jan
4
comment Payment from Paypal but no order in Magento 1.6.2
That's exactly the point - the paypal data clearly shows a Magento order number, but Magento doesn't have that order number in the sales admin area. I suspect something glitched at the point that my server was supposed to tell Paypal that all info has been received, and therefore Magento "removed" the order from it's own records - even though a successful payment was received for that order. We happen to know the customer very well, and this missing order came to light when he phoned us to add more items to this "missing" order. I am going to guess it is a glitch rather than a bug?!
Jan
3
comment Payment from Paypal but no order in Magento 1.6.2
I'm not able to turn off the store as this is a live store taking orders. I have a development website setup though, so perhaps I can wrangle paypal sandbox into working with that and doing some testing. The problem here is this has only happened once, ever, as far as I know. I don't think this is a bug to be resolved, but more likely a glitch in the system somehow. I'm just puzzled how an order can be created, checked out and paid for, but not appear in the magento system... most peculiar!
Jan
3
comment Payment from Paypal but no order in Magento 1.6.2
Not in this case, as the cart contents were transferred from Magento to Paypal - and are displayed on the Paypal receipt for the order - along with an order number that doesn't exist in Magento... very strange!
Jan
2
asked Payment from Paypal but no order in Magento 1.6.2
Mar
30
comment Magento not responding to payment gateway notifications fast enough or at all?
Yes, exactly that. We are seeing failed payments in our sagepay transaction list, and the upshot of investigating this is that the server seems to not be responding in a timely manner. Our server is very powerful and runs our magento site very quickly, we have no speed issues that we are aware of. Our server provider hinted that there could be something in the settings of the way the magento installation is setup causing this issue, but that's as far as that went... no further clues.
Mar
23
comment Magento not responding to payment gateway notifications fast enough or at all?
Thanks for the pointers. I have discussed with SagePay, and have had them send me logs from their servers regarding specific failed transactions. It shows that their systems are trying repeatedly to connect to my server, and not getting a reply. We are in the process of upgrading to the latest version of Magento. I haven't yet contacted the sagepay plugin vendor, but may do if the upgrade doesn't fix the issues.
Mar
21
awarded  Student
Mar
21
asked Magento not responding to payment gateway notifications fast enough or at all?
Mar
5
comment Best way to address this Magento issue
Unfortunately, this won't work in my scenario. That same customer might have 25% off a different set of products, and 15% off yet other products. I guess what I need is some way of assigning a discount value to the product instead of the customer group? Perhaps a product group with a discount level applied to it, that can be applied to all products that can have that discount level?
Dec
20
awarded  Tumbleweed
Dec
13
asked Best way to address this Magento issue