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44

If you have a vibrant community, you will get a certain amount of this. Some approaches to consider when adding moderation layers. Require payment to signup: Some communities, like Metafilter, have full-mods, but also charge a small fee for all users (MeFi charges $5) which cuts down somewhat. Waiting periods: They also set time limits on some of the ...


13

You should handle it just like any other threat to someone's life. A person threatening suicide, or to kill someone else, is still threatening to kill someone. The only sensible thing to do is try and report it. If you have the visitor's information, you may be able to get in touch with a local police department. This might be difficult if the visitor is ...


11

In addition to artlung's list: Banning IPs directly has the problem that it's easy to work around and that you lose the information from the IP address. Better let them register and after they post nuke their account so that they don't really know that you caught them over the IP or set them on silent mode that they think the can post but other won't see ...


10

As a general rule of thumb, I would moderate in keeping with how you want your website to be perceived. For example, if you have a business website, it may not be in your best interests to allow profanity or crude humor in your forums. Ultimately, you're responsible for what appears on your website, either by what you create or what you allow, and the ...


6

This is one of the toughest parts of running any kind of community that grows large enough to require ore then one person to run it. Based on experience I have moderating a large community (SitePoint.com forums) and participating at Q&A sites like StackOverflow you may find a tiered moderator system might suit you. Have new moderators start off with ...


6

Adding an invisible flash applet to your login page and using it to store a Flash cookie (95%+ browsers able to do so, much lesser known than regular cookies, much harder for most users to clear) on the user's machine would be a more persistent way of tracking and banning a user. See this StackExchange question that explores the subject: ...


4

You could block the IP Address. I know sites like Slashdot will block your IP if you are trying to do a DOS attack. That is more extreme and won't stop them from trying from another location or computer but it will slow them down. Also, you can give a user a cookie with a GUID in it and if you ban that user completely from your site you could make it so ...


4

For minor rule breaches by new users, don't send them a message telling them how to use the system. New users need help using the forum system, they do not need criticism. You want them to feel that you and your community is welcoming, friendly and helpful. You don't want them to feel you are pedantic and overly strict. The wording of you message is ...


3

is this a feasible/good system for spam prevention? No, for a variety of reasons - chiefly: IP address assignments change over time. Do you want to delete posts from 2011 in the year 2015 because a spammer was assigned an IP which had seen use prior? Malicious flagging happens. Do you want a few malicious posts to interfere with comments from one of ...


2

While you need to take it on a case-by-case basis, in general I'd say that if your moderators are abusing their status or are not enforcing the rules according to what you laid out, then give a warning. If that doesn't work, choose new moderators or temporarily relieve them of their powers. Just because someone is a moderator doesn't mean they can't troll or ...


2

I remember reading the terms of service when I signed up for Flickr, and they had what I thought was a very clever sentence near the end: Don't be that guy ... You know .. that guy. This told me that Flickr holds people accountable for their behavior and doesn't tolerate harassment. Note, harassment is subjective. One person may take what you say in ...


2

It depends on context (as others have mentioned), but one rule of thumb would be to ask yourself "would I have written this for this website". So on a business site you might not allow something you'd be OK about on a personal site. However, hate speech is hate speech and while it might not be illegal or personally attacking a specific user it must be ...


2

Reddit has a "suicide watch" forum at http://www.reddit.com/r/SuicideWatch/ where users can go for help. You could point the user there, in addition to calling the police in his area. Here is a list of international suicide hotline numbers: http://www.reddit.com/r/SWResources/comments/c305t/hotline_numbers/


2

The biggest flashing red light with screaming alarms is when someone starts talking about how they are going to do it. If you ever hear or read about anyone talking about their own suicide in terms of how they would/are planning on executing it then you owe it to them and your conscience to try and get them help. How to do that is answered elsewhere in the ...


2

There aren't "best practices" for that. To stop spam you need to be creative. Don't use the traditional type of captchas which ask the user to enter some text from an image into a text box. As an owner of a big forum hosting company I can guarantee these Captchas do not stop spambots, not even the hyped ReCaptcha. Think of some security question anyone ...


1

A lot of that falls back to the moderators and others on the site. If they rip the person that posted and make them feel like the intentionally did something wrong, or they're dumb, etc., they will not return or continue to participate in the forum, and sadly that's what happens on a lot forums. I guess if I was running the forum I would probably have ...


1

tldr the sites that have an upvote feature have the following characteristics in common: The ability for people to provide feedback on why they upvoted a post. A very good explanation on why there is an upvote mechanism, that most users understand. They all started out with an upvote mechanism, so nobody had to make a painful transition. They don't listen ...


1

The workflow module can be used for this purpose -- this page has a good overview. Also you might take a look at these modules, one of which might work well for you: http://drupal.org/project/moderation http://drupal.org/project/modr8 http://drupal.org/project/content_moderator


1

This is almost entirely a content-dependent question. A political debate website will have stronger opinions that may come off as hate speech than a website devoted to furries. My only caveat to censoring any speech is that once you start censoring you will seem to (at least according to you users) to condone other opinions they may find hateful. As the ...



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