Tag Info

Hot answers tagged

5

Various enterprise-level email systems have built in spam filters, things like Google Apps, MS Exchange etc. If you're hosting your own email, you'll have to setup your server with some sort of third-party spam/blacklist software, this will be a bit more complicated and will warrant some further research.


4

Olark is gaining some momentum in the startups / smaller more dynamic sites space. AFAIK the high-level picture of Olark is: Javascript-only on the website with a hosted backend (SaaS monthly subscription) and browser- and mobile clients based on common Instant Messaging protocols.


4

Here they are some more: http://www.volusion.com/live-chat/software.asp [FREE AND COMMERCIAL] http://www.livezilla.net/home/en/ [ONLY COMMERCIAL] http://www.providesupport.com/prices/index.html [ONLY COMMERCIAL]


4

How odd ... I can "answer" but I can't "comment". Anyway... Are you sure the user is doing it on purpose? You don't mention what e-mail system you are using, but (for example) in GMail, the two buttons are right next to each other; the "delete" is a trash can and the "spam" is a stop sign. In Yahoo mail, the "delete" is a trash can and the "spam" is an ...


3

Both your examples above use Tender from a company called entp. You could also try Zendesk which is used by companies such as Twitter. If you wanted to go down the more community route, you could use Get Satisfaction.


3

Well, generally no, I don't. Websites are often complex tasks, so I prefer to develop a personal relationship with the client. Instead of robotically gathering the information that's needed (nothing's wrong with that, really), I find out where this person or company is coming from, what their vision is, and how they really feel about this project. I talk ...


3

I think OSticket is what your are looking for http://osticket.com/ Screenshots via http://osticket.com/tour/ I'm using it for 2 different websites on the same installation we their own premade replies and identities.


3

Redmine is a very flexible project management system with issue tracking. I have several instances, created for different companies, and I'm very happy with it. It supports multi projects, it's easy to use and configurable. You can install it on your server. There's also a fork called Chiliproject.


3

I follow your logic in determining product versus service. However, I see this industry as one which provides "professional services" (a term used by accountants, economists, bankers, etc.), as opposed to selling products. You may product-ize your services by assigning them names, features, and fixed prices, but really, it's still a service. In a chart of ...


3

You can try to obscure the support email address by avoiding common terms like staff@ and support@ while using some variation that is easy to tell customers. This foils low-level spammers that just constantly hit those common addresses on every domain. You can also try to further obscure the email address by using a form that submits mail to the address ...


3

There is no easy way to resolve this issue. I stopped using email all together. I prefer to have all contact done using a main "contact" form on my site. Using emails addresses became extremely frustrating. On the contact form I include a drop down box that includes different departments so users can select where the email should go like "support", ...


2

The key to getting good customers in my experience is to first define what a good customer is for your business. Then look at your customers and see what is important to the ones that fit your concept of good customer (it doesn't hurt to ask them for suggestions either). Once you have clearly defined what characteristics make a good customer and what your ...


2

This is technical-semantic question. Software is a product. You can pack it (copy to a CD or a pen drive), ship it (once packed), you can provide assistence, maintenance, recalls, guarantee... So, yeah, it is a product. But it can be a service. One can hire your service to make a task (a website for example, or change/implement just a functionality on a ...


2

I can't think of any off-hand, but it seems like what you want is a knowledgebase or expert system. This is a very active area of research and software development, and you should be able to find many open source solutions (many developed by academia). These allow users to troubleshoot their own problems. For instance, you could have an expert system that ...


2

Kayako offers a hosted or self hosted solutions. There is also some open source solutions but I've never used them. I have used Kayako and it's not bad. OTRS - http://otrs.org/ osTicket - http://osticket.com/


2

Have you tried ZenDesk? It integrates with Surveymonkey http://www.zendesk.com/apps/surveymonkey seems to be exactly what you are looking for.


1

I agree. I think the personal approach is the best option but with larger enterprise scale projects a more structured approach may be required. This article contains all of the best resources I have seen on the web about requirements gathering: http://qwertyphilia.com/2008/11/requirements-gathering-for-web-projects/


1

Wow... can I just say you are looking at this all wrong? Their is no way someone could say make this change and you will get x result because the whole thing is a totality. Except speed. If you increase speed you get an increase. Having said that, you could work with someone like conversionvoodoo.com to work on the site and say you will get at least a ...


1

I use an online help desk application for this. There is an open source program called osTicket, and the website is: http://osticket.com/ From their website: osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, ...


1

As mentioned by danlefree Thunderbird can handle multiple email accounts. They can go into their own separate folders or into one group of folders known as "local folders". Thunderbird also allows you to set up signatures and quickly switch identities when sending mail. There are lots of tutorials on how to do this. This one looks like a good one.


1

Doesn't zendesk do this? When I open a ticket at chargify.com I receive the ticket email. I then get an email letting me know who (which rep) my ticket was assigned to. When I get a response or check my ticket to add or reply to, on the right hand side I see the image (avatar) of my rep and his name. When my rep answers my questions in his signature he ...


1

You can use CiviCRM integrated into Drupal to provide all of the functionality you require. The CiviEvent module will not allow you to specify seat locations but it will do everything else. http://www.civicrm.org


1

It might be best to just let this client go. If you drop the price that much then he will think you are an amateur, whereas if you leave it as is then he should think you are a professional and that would be a better reputation to have.


1

Hesk is free (very small licence fee if you want to remove the powered by tag $40) very feature rich, sold and gets both thumbs up from me. http://www.hesk.com/ I love it and it ticks all of your requirement boxes


1

http://www.comm100.com/ is a good option and free too. When we were thinking about live chat for our site we narrowed down to Liveperson and Comm100, then later on selected Com100 as it has various customization options and above all free of cost (eventually we didn't implement any chat support because of various political reasons in our office).


1

http://solutions.liveperson.com is the best i have experienced. Cost is hard to say as they work to a budget so can be lower or higher. Can see a demo on their site, and they tick all the above required fields


1

You can do partial refunds in Magento quite easily. Go to the order that needs a partial refund, click Credit Memo and then scroll down to the table of products the customer purchased. Change the quantities to the amount you want to purchase and then continue with the credit memo. -- If the products are stock managed items (i.e. if the stock level ...


1

This is very relative to the type of site you are running. If you are running a blog and not actually selling much other than advertising you would just want raw vistors, and encourge them to interact. If you are running an ecommerce site then you want buyers or to strengthen your brand. In those cases you would sell service, quality, customer satisfaction ...


1

It sounds like HM is encountering a limitation in their hosting automation software. Add on domains are typically configured first as subdomains for the parent domain, and then aliased via CNAME and virtual host directives in the web server's configuration. So yes, you are correct, switching them around is entirely possible. This is also why 'add on' domains ...


1

Take a look at Bold Chat it has a nice feature which lets you setup triggers to open custom chat windows based on keywords in the URL, time on page, referring URL and more. http://boldchat.com/live-chat-features-chart.asp



Only top voted, non community-wiki answers of a minimum length are eligible