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It's not quite true that Sugar isn't free, they just push the commercial options much more. (Most open-source projects with commercial options do this.) The Community Edition is free, though the commercial editions do have additional features(again fairly standard practice). The main Open Source page has a PDF with detailed comparisons you can use to ...


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Without a doubt, you need to disclose these practices in your term of service and privacy policy. My rule of thumb is that you probably shouldn't collect anything that you wouldn't feel comfortable explaining to your users or disclosing publicly (what if you ended up having to explain it in court?). Obviously, you need to be very careful (PCI compliance ...


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If you are searching a simple tool for your tasks, you should have a look at kanbanflow.com. I use this tool also very often and it's free. I would use Outlook's Journal feature for keeping track of all costumer actions. I am working on a tool which can do all things you mention in one, but it's only a very early a


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If you're still on the hunt, I found teamlab to be good. This article may help too.


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I like Jira. Its great for developer and manager alike.


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Try do.com. I use their older software called ManyMoon and it does a good job of tracking projects and tasks.


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Doesn't zendesk do this? When I open a ticket at chargify.com I receive the ticket email. I then get an email letting me know who (which rep) my ticket was assigned to. When I get a response or check my ticket to add or reply to, on the right hand side I see the image (avatar) of my rep and his name. When my rep answers my questions in his signature he ...


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There is also vTiger. It started as a fork of SugarCRM (long ago).


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After trying out 20 different solutions I sticked with Feng Office, which has all I need. It just works without any bugs, has a usable GUI (which I may use in the browser I favor) and it's free (although the download is bit hidden).



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