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You need to ask your hosting provider. Your web host has probably disabled this feature within your hosting account (ie. cPanel). The "Default Address" (ie. a catch all) can place an increased load on the mailserver if (when) you start getting a lot of spam. Some shared hosts will disable this feature for this reason.


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Is there any way to solve this mess? Technically speaking, there is no way for you to take over the domain name using force. However, if your client can prove it paid for it or for some services to implement it, you may attempt some legal action first and bring the court's decision to the registrar if it is in your favor. If the domain name contains a ...


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I wrote an answer that addresses this same issue though it is a bit particular to the OP's situation. Being a web host in a previous life, this answer is a road map that you can follow based upon my experience. I am sure there are ideas in the answer that can really help you. Getting access to website files without access to the hosting account Good Luck!! ...


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UPDATE: Based on the fact this is is a .com domain, that you do the following: Go to https://www.verisigninc.com/en_US/domain-names/com-domain-names/index.xhtml. Click on the Chat with Support link at the bottom of the page. Explain the situation to them and tell them what documentation, if any, you have to establish that you or your client is the ...


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What do you mean you have 2 accounts with websites no my VPS? Do you mean on your VPS you have two domains hosted, through two cPanel accounts created in WHM? I would first backup all files and databases. Then go in with SSH and look to see what folders the files are in and review apache's global and site configuration files to see what happened when you ...


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The client should be able to contact the hosting company and have their password reset, then they can give it to you. If you try and they do it, I would be very very concerned about security. Alternatively, log into the domain registrar and move the whole thing to a new hosting service. Sometimes it is better to start from scratch...do they trust the last ...



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