3
votes
2answers
239 views

User uses “mark as spam” to delete email

I want to ask, what would be the recommended procedure for dealing with users who used "mark as spam" button to just delete emails. Recently I have a user, who requested "password reset" email 3 ...
1
vote
1answer
38 views

What would be the most efficient use of e-mail addresses for ecommerce [closed]

I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' ...
5
votes
3answers
218 views

What do big websites do about spam emails to the support department?

My website's support email address is starting to get a lot of spam emails to it, what do big companies do about this?
3
votes
3answers
136 views

Aggregating customer service emails from multiple ecommerce sites for easy handling

For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service ...