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7
votes
9answers
865 views

Live chat solutions [closed]

What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk ...
5
votes
3answers
216 views

What do big websites do about spam emails to the support department?

My website's support email address is starting to get a lot of spam emails to it, what do big companies do about this?
3
votes
2answers
238 views

User uses “mark as spam” to delete email

I want to ask, what would be the recommended procedure for dealing with users who used "mark as spam" button to just delete emails. Recently I have a user, who requested "password reset" email 3 ...
3
votes
3answers
136 views

Aggregating customer service emails from multiple ecommerce sites for easy handling

For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service ...
2
votes
2answers
510 views

Providing a SERVICE versus a PRODUCT ?? client wants to know from designer

A client recently asked me this, looking at our portfolios: Does your company provide a service or a product? Me, as a designer who does not like to put things in boxes, then close them, and them ...
2
votes
2answers
1k views

Requirements Gathering Form?

Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask? For example Purpose of Website: (sell products, reduce number of ...
2
votes
1answer
119 views

PHP framework or app for customer support / automated troubleshooting

I need to provide my customers a web help so that I can diagnose their issues. I was thinking about a tree questionnaire, where the leaf is either the response to the issue, or a "Please call the ...
2
votes
1answer
210 views

Hostmonster can't change domains around?

(question imported from http://superuser.com/q/204439/53847 ) Horrible title, but I couldn't think of a succinct way to summarize it to fit. I have HostMonster for my web hosting. I have several ...
1
vote
2answers
531 views

Open-source trouble ticket system

I would like to centralize the support of my many sites. I'm looking for a open source trouble ticket system which: 1) I can host it myself or it can be hosted by a third party (think Wordpress) 2) ...
1
vote
6answers
225 views

Helpdesk software

I want to run a small business website which features helpdesk / customer support software, which includes ticket management, and possibly a knowledge base. Does anyone have any recommendations?
1
vote
1answer
111 views

Suggest me a great customer support web application. Like Github support

I am looking for a customer service solution. Managed. Paying is not a problem. I like these two solution, and look the same to me: http://support.mongohq.com/ http://support.github.com/ Do you ...
1
vote
3answers
86 views

What are useful and proven ways to get good customers?

Some of the visitors on this website are consultants of various kinds, webmasters, SEO experts, web developers, web designers, content writers, you all rock! Can you share some unique ways of finding ...
1
vote
2answers
754 views

Is osTicket secure/private enough

I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their ...
1
vote
1answer
35 views

Is ignoring clients data during an automatic upgrading acceptable?

I recently faced a deletion of my calendar and notes data inside a third party application ( Horde ) on my online space. When I told the web hosting provider they replied that they were doing an ...
1
vote
1answer
57 views

Metrics on Potential Website Overhaul

We are considering a drastic overhaul of our 5+ year old site - UI, structure, content, SEO, backend, etc. We are not ecommerce, we generate leads for a high cost product. We're aware of the obvious ...
1
vote
1answer
38 views

Looking for a support portal where users have a dedicated rep

I'm looking for a (hopefully) hosted app that would let me have my customers interact with customer support; but unlike Assistly or any of the million help desk apps out there, each user will have a ...
1
vote
1answer
74 views

web design quote wrong

What is the best way to make the customer happy after a wrongly calculated quote? I calculated some functions to about $280 when those functions are really simple. I thought they would have been ...
1
vote
1answer
38 views

What would be the most efficient use of e-mail addresses for ecommerce [closed]

I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' ...
1
vote
2answers
243 views

Suggestions required to build an ECommerce Platform [closed]

For a prospective client we have to offer a solution to provide following system: CMS Order Management Shopping Cart CRM Helpdesk Accounting & Finance Custom Functions In order to save time ...
0
votes
1answer
43 views

Recommendations for Survey + Customer Engagement tool

We are currently trying out desk.com for a customer engagement tool. Now we want to create surveys for our customers but desk.com doesn't offer this ability nor do they integrate with any other ...
0
votes
2answers
332 views

Suggestions for a Live chat software on websites for customer support?

Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be ...
0
votes
2answers
76 views

What are the recommended minimum payment options on an e-commerce site?

I've recently released a site that presently integrates with PayPal for taking payments, this doesn't require you to hold a PayPal account as you can submit credit cards through the PayPal checkout ...
0
votes
1answer
33 views

What package(s) do i need for selling and tickets? [closed]

I don't like the idea of having a large system. I like components I can swap in and out so if I am lacking a feature, I can use something else rather then live with it or start cover with a different ...
0
votes
1answer
143 views

Reputable web host in mainland China? [duplicate]

Possible Duplicate: How to find web hosting that meets my requirements? We currently have a rather poorly set up Windows 2003 box with little to no support based in Shanghai; with no ...
0
votes
1answer
65 views

Role of a domain registrar

Few months back I bought a domain name and started using it through custom domain feature of Google Blogger. Since then my site was unavailable several times with different error forms: A 'Not ...
0
votes
0answers
2k views

Configuring osTicket to fetch mail from an email account

I'm trying to use osTicket to implement a ticketing system but I'm not able to fetch the mails from an email account even after configuring the host, port, user name and password.
0
votes
0answers
21 views

Need a good, free, light help desk package [duplicate]

Possible Duplicate: Helpdesk software I'm launching a new web site that needs a basic help-desk system-- something that will track ticket emails, keep a log, have some basic statistics and ...
-1
votes
2answers
1k views

Partial refunds in Magento [closed]

How do I get a partial refund (credit memo) working in Magento? I have a customer who bought 3 items but only wants to get a refund on one of the items. Is there a way to do that? Also, can I move ...