The customer-service tag has no wiki summary.
3
votes
1answer
56 views
User uses “mark as spam” to delete email
I want to ask, what would be the recommended procedure for dealing with users who used "mark as spam" button to just delete emails.
Recently I have a user, who requested "password reset" email 3 ...
0
votes
1answer
38 views
Steps when developing for multiple clients using Wordpress
I am very new to web development and I am currently learning the in's and out's of HTML, CSS, MySQL and PHP. I am working towards being able to design websites for other people.
I am just wondering ...
-1
votes
0answers
17 views
What is the best customer support online? [closed]
I am running a small business online now and I really do not want to do too much job one customer service.
I saw a free customer support software online last night, it is called iKode Helpdesk X, I ...
0
votes
0answers
22 views
Recognized Webmaster Certificate? [closed]
We need to hire a pro webmaster and we were wondering if there was any recognized webmaster certificate or something similar that could endorsed the candidate background or any recognized place to ...
1
vote
1answer
33 views
Is ignoring clients data during an automatic upgrading acceptable?
I recently faced a deletion of my calendar and notes data inside a third party application ( Horde ) on my online space.
When I told the web hosting provider they replied that they were doing an ...
0
votes
1answer
75 views
Reputable web host in mainland China? [duplicate]
Possible Duplicate:
How to find web hosting that meets my requirements?
We currently have a rather poorly set up Windows 2003 box with little to no support based in Shanghai; with no ...
0
votes
1answer
38 views
Recommendations for Survey + Customer Engagement tool
We are currently trying out desk.com for a customer engagement tool. Now we want to create surveys for our customers but desk.com doesn't offer this ability nor do they integrate with any other ...
1
vote
1answer
36 views
What would be the most efficient use of e-mail addresses for ecommerce [closed]
I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer?
I thought a standard 'sales, 'support' ...
0
votes
0answers
17 views
Suggest free live support software with auto invite to visitors? [duplicate]
Possible Duplicate:
Live chat solutions
Please suggest free live support software with features like:
Manually invite a visitor to chat.
Visitor geo location.
I liked commetchat and ...
0
votes
1answer
60 views
Role of a domain registrar
Few months back I bought a domain name and started using it through custom domain feature of Google Blogger. Since then my site was unavailable several times with different error forms:
A 'Not ...
5
votes
3answers
195 views
What do big websites do about spam emails to the support department?
My website's support email address is starting to get a lot of spam emails to it, what do big companies do about this?
0
votes
1answer
32 views
What can I do to make my eService website customers feel it is a luxurious service? [closed]
I'm developing an e-service website that its monetization model is via paid membership. Beside quality service and content, because I'm serving them for a high fee, I want to make them feel like it is ...
0
votes
0answers
502 views
Configuring osTicket to fetch mail from an email account
I'm trying to use osTicket to implement a ticketing system but I'm not able to fetch the mails from an email account even after configuring the host, port, user name and password.
0
votes
0answers
19 views
Need a good, free, light help desk package [duplicate]
Possible Duplicate:
Helpdesk software
I'm launching a new web site that needs a basic help-desk system-- something that will track ticket emails, keep a log, have some basic statistics and ...
1
vote
2answers
205 views
Suggestions required to build an ECommerce Platform [closed]
For a prospective client we have to offer a solution to provide following system:
CMS
Order Management
Shopping Cart
CRM
Helpdesk
Accounting & Finance
Custom Functions
In order to save time ...
0
votes
2answers
74 views
What are the recommended minimum payment options on an e-commerce site?
I've recently released a site that presently integrates with PayPal for taking payments, this doesn't require you to hold a PayPal account as you can submit credit cards through the PayPal checkout ...
2
votes
2answers
869 views
Requirements Gathering Form?
Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask?
For example
Purpose of Website: (sell products, reduce number of ...
1
vote
1answer
56 views
Metrics on Potential Website Overhaul
We are considering a drastic overhaul of our 5+ year old site - UI, structure, content, SEO, backend, etc. We are not ecommerce, we generate leads for a high cost product.
We're aware of the obvious ...
1
vote
2answers
426 views
Open-source trouble ticket system
I would like to centralize the support of my many sites. I'm looking for a open source trouble ticket system which:
1) I can host it myself or it can be hosted by a third party (think Wordpress)
2) ...
0
votes
1answer
31 views
What package(s) do i need for selling and tickets? [closed]
I dont like the idea of having a large system. I like components i can swap in and out so if i am lacking a feature i can use something else rather then live with it or start cover with a different ...
1
vote
1answer
70 views
web design quote wrong
What is the best way to make the customer happy after a wrongly calculated quote? I calculated some functions to about $280 when those functions are really simple. I thought they would have been ...
1
vote
1answer
38 views
Looking for a support portal where users have a dedicated rep
I'm looking for a (hopefully) hosted app that would let me have my customers interact with customer support; but unlike Assistly or any of the million help desk apps out there, each user will have a ...
1
vote
6answers
199 views
Helpdesk software
I want to run a small business website which features helpdesk / customer support software, which includes ticket management, and possibly a knowledge base.
Does anyone have any recommendations?
1
vote
1answer
88 views
Suggest me a great customer support web application. Like Github support
I am looking for a customer service solution. Managed. Paying is not a problem.
I like these two solution, and look the same to me:
http://support.mongohq.com/
http://support.github.com/
Do you ...
3
votes
3answers
132 views
Aggregating customer service emails from multiple ecommerce sites for easy handling
For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches.
As the number of my e-commerce sites grows from 1 to more, customer service ...
2
votes
1answer
117 views
PHP framework or app for customer support / automated troubleshooting
I need to provide my customers a web help so that I can diagnose their issues. I was thinking about a tree questionnaire, where the leaf is either the response to the issue, or a "Please call the ...
0
votes
2answers
281 views
Suggestions for a Live chat software on websites for customer support?
Recommendations needed.
We want to get in touch with customers via live chat.
Requirements:
chat window customisable to mingle with website theme (colors etc)
preferably the window should be ...
2
votes
2answers
347 views
Providing a SERVICE versus a PRODUCT ?? client wants to know from designer
A client recently asked me this, looking at our portfolios:
Does your company provide a service or a product?
Me, as a designer who does not like to put things in boxes, then close them, and them ...
-1
votes
2answers
898 views
Partial refunds in Magento [closed]
How do I get a partial refund (credit memo) working in Magento? I have a customer who bought 3 items but only wants to get a refund on one of the items. Is there a way to do that?
Also, can I move ...
1
vote
3answers
81 views
What are useful and proven ways to get good customers?
Some of the visitors on this website are consultants of various kinds, webmasters, seo experts, web developers, web designers, content writers, you all rock!
Can you share some unique ways of finding ...
2
votes
1answer
163 views
Hostmonster can't change domains around?
(question imported from http://superuser.com/q/204439/53847 )
Horrible title, but I couldn't think of a succinct way to summarize it to fit.
I have HostMonster for my web hosting. I have several ...
8
votes
9answers
644 views
Live chat solutions
What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk ...
