1
vote
2answers
772 views

Is osTicket secure/private enough

I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their ...
1
vote
1answer
35 views

Is ignoring clients data during an automatic upgrading acceptable?

I recently faced a deletion of my calendar and notes data inside a third party application ( Horde ) on my online space. When I told the web hosting provider they replied that they were doing an ...
2
votes
2answers
516 views

Providing a SERVICE versus a PRODUCT ?? client wants to know from designer

A client recently asked me this, looking at our portfolios: Does your company provide a service or a product? Me, as a designer who does not like to put things in boxes, then close them, and them ...