I am looking for a customer service solution. Managed. Paying is not a problem.
I like these two solution, and look the same to me:
Do you know what are they using?
Can you provide a different and better alternative?
Both your examples above use Tender from a company called entp. You could also try Zendesk which is used by companies such as Twitter. If you wanted to go down the more community route, you could use Get Satisfaction.