Take the 2-minute tour ×
Webmasters Stack Exchange is a question and answer site for pro webmasters. It's 100% free, no registration required.

Recommendations needed.

We want to get in touch with customers via live chat.

Requirements:

  • chat window customisable to mingle with website theme (colors etc)
  • preferably the window should be within webpage and not only pop-out/popup.
  • ease of use by customer
  • minimally intrusive
  • should have triggers/Alerts to backend side. for ex: user is unable to fill-up signup form or something, we should be able to offer help to user and this chat window automatically shows to user.

What is the cost ?

UPDATE: After R&D we also narrowed down to comm100 and liveperson, and we will go with comm100. LP is best commerical soln. but comm100 is a good free soln. We go with comm100 as starting point.

But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ?

share|improve this question
    
Suggestion - Edit the title. Don't ask for the "best." Edit it to ask what are some chat software... Asking what people believe is the best this and that is a matter of opinion. This is a conflict of the FAQ. –  Brian Ojeda Jan 21 '11 at 10:04
    
I asked this question a while ago: webmasters.stackexchange.com/questions/3256/live-chat-solutions. It was originally intended to be for free/foss solutions only, but I later opened it to commercial solutions as well. –  Lèse majesté Jan 21 '11 at 14:11
add comment

migrated from superuser.com Jan 21 '11 at 11:48

This question came from our site for computer enthusiasts and power users.

2 Answers

up vote 1 down vote accepted

http://www.comm100.com/ is a good option and free too.

When we were thinking about live chat for our site we narrowed down to Liveperson and Comm100, then later on selected Com100 as it has various customization options and above all free of cost (eventually we didn't implement any chat support because of various political reasons in our office).

share|improve this answer
    
Actually we also narrowed down to these both only, and we will go with comm100. But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ? –  Munish Goyal Jan 24 '11 at 14:38
add comment

http://solutions.liveperson.com is the best i have experienced. Cost is hard to say as they work to a budget so can be lower or higher.

Can see a demo on their site, and they tick all the above required fields

share|improve this answer
add comment

protected by John Conde Oct 9 '12 at 0:24

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.