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My main domain works just fine - www.example.com and a subdomain set up by another developer works as well - sub1.example.com. But when I try to set another subdomain up I go through the process everything seems to work. The software creates the default files where the subdomain files should go. But when I try to browse there it doesn't work. My host uses Plesk to do all of the hosting stuff.

What do you think the problem is?

I doubt it is some sort of cache issue because I had problems on my phone which I tried after problems on the pc. Maybe for some reason Plesk needs time to set this up? I have used Cpanel before and that works instantly.

EDITED Additional Information provided by the OP

When I ping the domain I receive this reply:

ping: cannot resolve drnick.burnhamrichards.com: Unknown host

Viewing the url in my broswer gives this error:

Oops! Google Chrome could not find sub1.example.com

I visited the IP and I got a generic landing page that says something like "welcome, you see this page because there is no website at this address" and since I am using virtual hosts I imagine that is what I am supposed to see.

When I log into plesk I see that the a-records for both sub1.example.com and sub2.example.com are pointing to the same IP.

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migration rejected from serverfault.com Jul 30 at 13:50

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closed as unclear what you're asking by Stephen Ostermiller Jul 30 at 13:50

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1  
Perhaps the world's DNS servers don't know of it yet? –  TheLQ Jan 4 '11 at 22:40
    
Try using a host entry on your computer to map the IP to the domain name. This would tell you if the server itself is configured properly to help determine if you're simply waiting for the DNS to propogate. –  jmort253 Jan 5 '11 at 2:20
    
@TheLQ: If they didn't know, they would query and get it. (new subdomains work instantly). DNS problem can come only if they subdomain has been mapped to an older IP. –  JP19 Jan 5 '11 at 9:18
    
@ BFTrick: What does ping yoursubdomain.example.com show you? –  JP19 Jan 5 '11 at 9:18

2 Answers 2

To fix your problem, you simply need to go into your sub domain settings within your control panel and switch on the DNS Service for the sub domain. This is often missed after creating a sub domains.

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use something like http://www.dnsstuff.com/ or http://dnstools.com/ to make sure all the records are set up correctly.

HTH

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