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What's better for a checkout process?

  • One relatively long checkout page?
  • Multiple short pages/steps ?
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3 Answers 3

Multiple pages. I've been burned before by single-page checkouts where I wasn't given the oppertunity to verify my details before submitting the payment.

Always give the user the oppertunity to confirm and change their shipping address in a seperate step, as this is what people are used to and expect.

Also, the user doesn't have to re-enter 27 fields if they accidentally refresh their page (you should always allow the user to refresh their page without re-submitting the payment as well).

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Info for the last part of your answer: post/redirect/get –  John Conde Dec 15 '10 at 2:21
    
@John - I've been doing that for years, but I had no idea there was an actual term for it. Neat. –  Mark Henderson Dec 15 '10 at 4:04
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I have always been a fan of multiple, short steps, but make sure the state for each step is saved should the user need to go back and change some of their responses.

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Single 'form' page + verify page. (something like Magento has) It's easier to implement and when properly organized more user friendly.

Use Javascript to hide/show sections like customers details, shipping adress, etc. This way you can have more steps on single page.

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Just make sure that form works without JavaScript as well. –  John Conde Dec 15 '10 at 14:29
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