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I have a subdomain and Google Webmaster Tools, told me this:

Googlebot can't access your site

This is not the first time that I receive this message from Google's Webmaster Tools.

I need to should I contact my hosting company technical support? In other words, is it a problem related with the server?!

Also I noticed a great decrease of traffic to my website after receiving this message from the first time. I have set many subdomains on my web host, and some of them is not exist, i.e. its directory is deleted.

The following is a copy of the message from Google's Webmaster Tools:

enter image description here

share|improve this question
up vote 2 down vote accepted

There are a number of possibilities why Googlebot cannot access your site. Some of them are:

  • Your hosting is down and Googlebot happened to crawl during this time
  • Your website is giving the error 500 Internal Server Error (this can be caused by loop in .htaccess, or by infinite loop script from your website)

If you are sure that your website (script & .htaccess) is not faulty, then most likely the problem lies in your hosting provider.

I would recommend contacting the technical support since you have nothing to lose by contacting them.

share|improve this answer
I contacted the technical support and they told me that there are slow mysql queries that leads to CPU Throttling. Now I try to find out a solution for this CPU Throttling. stackoverflow.com/questions/20583347/… – sємsєм Dec 15 '13 at 14:10

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