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I inherited a website which has been set up in Parallels Plesk Panel as www.domain.tld. Now the problem is that domain.tld shows the default Parallels Plesk page and doesn't redirect to www. I've read in many places the solution for the opposite problem but can't find anything for this!

Is there a way to correct this? Or do I have to recreate the website?

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possible duplicate of .htaccess permanent redirect to www –  Zistoloen Nov 25 '13 at 12:08
    
Please let us know your OS, web server, and version of Plesk, and what if any configuration changes you made prior to this occurring. Typically restarting the server after configuration changes will resolve this issue. You might also want to post on their forum. If you find the answer, please provide it below and accept it so your question can be considered closed. –  dan Nov 26 '13 at 1:18
    
@Zistoloen - I don;t think it's the same problem. There is no domain.tld configured at all (hence no .htaccess). –  chris Nov 26 '13 at 7:30
    
@dan - It's a hosted solution, no idea of the OS. Let me try posting on their forum. Thanks –  chris Nov 26 '13 at 7:30
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1 Answer

up vote 1 down vote accepted

Since simply renaming the domain from www.domain.tld to domain.tld didn't work at first (the error was saying that domain.tld already existed), I created an alias as domain.tld. This wasn't working either (circular redirection?), so I deleted the alias and suddenly I was able to rename the domain. Now it works fine.

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