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So I got this email recently:

Hello,

This is the 1st follow-up notice in regards to your recent reseller server migration.

Our administrators have discovered that your domains on your server still need to be updated at your domain registrar due to the migration of your account to a new server. Without this change, your sites will no longer operate correctly once the previous server is disconnected. We ask that you make the following changes to your domains' DNS in order to ensure continued operation of your websites:

-- The following domain(s) use GoDaddy for DNS.

user domain.tld => 192.185.144.90

If you do not take action before you WILL experience a service interruption. We recommend making these changes at your earliest possible convenience.

If you require any assistance updating your DNS records at your domain registrar, our support staff is standing by to guide you through the process and answer any questions that you may have. We also have a wide variety of tutorials covering most of the popular domain registrars to assist you:

When I log into godaddy.com it says my authoritative name servers are ns51.domaincontrol.com and ns52.domaincontrol.com.

I can confirm that my domain (domain.tld) is active on that DNS by doing nslookup -vc -query=all domain.tld ns51.domaincontrol.com. I can also confirm that it's active on 192.185.144.90 by doing an nslookup with 192.185.144.90 instead of ns51.domaincontrol.com. But when I try to change the nameserver on godaddy.com, I get a "Invalid TLD error" error, as though GoDaddy only accepts domain names instead of IP addresses for authoritative DNS.

Any ideas?

A screenshot is attached: godaddy screenshot

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1 Answer

Occasionally GoDaddy's hosting department will relocate their shared hosting accounts to a new shared server, generally with updated hardware. The new server will have a different IP address, and if you were allocated a dedicated IP address for an SSL certificate (or purchased a dedicated IP address separately), that IP address would also change.

If you're using their "Standard" nameservers (as selected in the screenshot), you don't need to change its IP address since they manage those. You would have to change any A records in your DNS settings that point to the old IP address to the new IP address.

Log into your GoDaddy account and click on the Launch button in the Domains section under the Products tab. This will bring up the Domains Control Panel - select your domain from the list there by clicking on it. That will then display your Domain Details - click on the DNS Zone File tab.

Under the A (Host) record, you should see an @ followed by an IP address. Confirm that the new IP address listed in the email you received is the same that's there. If not, then click the Edit button, followed by clicking on the IP address to edit it (if you see the old IP address in other records, then change it to the new IP address also); then click the Save Zone File button.

What this accomplishes is letting other DNS servers and clients know the IP address of the new server or dedicated IP. It could take up to 72 hours to resolve everywhere.

If you have any other questions or problems, contact their support team by phone if possible and select the options to speak with their hosting or domain support departments.

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