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Is it reasonable to ask a web development client to pay to fix features that are now broken because of third party APIs?


  • We integrate a Twitter feed into a site's homepage, which works fine for months, and then one day just dies because Twitter change their API
  • A spell-checking feature that relies on Google's spelling API one day goes down because Google decide to close down that API

Can we realistically ask a client to pay for our time to fix those things? Or should we absorb the cost of that in order to maintain an ongoing relationship with them?

In some cases, we set up and monitor the hosting for our clients, so there is some level of expectation that we keep their site up and running. Other clients arrange their own hosting. Does that affect the answer to the question?

And how do other industries handle this kind of problem?

share|improve this question

closed as primarily opinion-based by Simon Hayter Aug 14 '13 at 10:10

Many good questions generate some degree of opinion based on expert experience, but answers to this question will tend to be almost entirely based on opinions, rather than facts, references, or specific expertise.If this question can be reworded to fit the rules in the help center, please edit the question.

Really down to how your business runs and there's no right or wrong answer and very opinionated. Please use the chat channel for asking questions as such, were active in there and check it many times. I've left a message on their for you which my 'personally opinion'. – Simon Hayter Aug 14 '13 at 10:11
OK, thanks bybe. Unfortunately the chat isn't that useful because I've never seen it show up in Google results (and I've never looked at it until just now). Can I reword the question somehow to make it fit the SE format? – Simon East Aug 15 '13 at 4:23

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