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We have a site with two subdomains I'm trying to analyze: www and my. The www is the primary site, and my.ourdomain.com is where customers manage their profile and make financial transactions.

Problem: In-Page Analytics for www.ourdomain.com shows all links to my.ourdomain.com receiving 0 clicks.

For months, each subdomain was on its own profile. All the stats appeared to be tracked normally in GA, except for the cross-subdomain traffic issue. Recently, we tried combining them into the same profile to see if that would show traffic flow properly.

I read this (https://developers.google.com/analytics/devguides/collection/gajs/gaTrackingSite) and followed the setup described under Tracking Across a Domain and Its Subdomains.

Both www. and my. subdomain tracking code is now like this:

var _gaq = _gaq || []; 
_gaq.push(['_setAccount', 'UA-12345-1']);
_gaq.push(['_setDomainName', 'ourdomain.com']);

Yesterday I opened Real-Time Analytics for www, opened a separate browser and clicked links from www to my. My visits showed properly in Real-Time for www, so I know GA is tracking the clicks somewhere.

Today, I went back to In-Page view on www, limiting only to the last 2 days, expecting to see my 10 or so clicks on the my.ourdomain.com links. Nothing.

I don't have any filters set up, no experiments or campaigns.

Can anyone tell me why no clicks on links to my.ourdomain.com show in In-Page Analytics for www.ourdomain.com?

share|improve this question
I recently wanted to get better data about my subdomains from Google Analytics: blog.ostermiller.org/analytics-subdomain Can you try navigating to “Content”-> “Site Content” -> “All Pages” and setting the primary dimension to “Other” -> “Content” -> “Hostname”? That was the only way I found to get information out of GA about subdomains. –  Stephen Ostermiller Jul 25 '13 at 14:31
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