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I have a website I'm working on that is being hosted on host-ed.net, (a free web hosting provider). I've been sending people to my site to see how it looks, and I'm having a lot of mobile users with T-Mobile data plans unable to access my site. All my other mobile visitors have no problem, and desktop browsers don't have this problem either. I tested this on my cousin's android and what I saw was a 504 timeout error message. This actually also happened months ago when I tried testing it from his phone, but at the time I thought it was a temporary problem... but now I know this wasn't just a temporary issue. I have a basic understanding of what this error message means ...but I don't exactly know why this is happening. It is also interesting to note that I also couldn't access the host-ed's company website 'host-ed.net' from my cousin's android; also received the 504 timeout error. So basically anything on hosted on host-ed.net can't be accessed from my cousin's android under a T-mobile data plan. I tried doing a test with host-ed.net from WatchMouse and host-tracker, and I did notice a problem when trying to be accessed from a server in Austin, TX and one in Ukraine...but I didn't see anything else.

I tried looking at the support forum under T-Mobile and noticed others complaining about a similar problem with not being able to access Earthlink.net on their mobile devices. They recommended turning the phone on and off and checking webguard. The problem is, I don't think has to do with webguard anti-virus filtering, since it doesn't appear to be blocked or filtered. This is clearly some kind of a server issue. I can't really contact T-Mobile since I myself am not a customer.

Where should I go from here? I would hate to be possibly missing out on all T-Mobile users.

share|improve this question
If you do not want to miss out on users I recommend 'paying' for some decent hosting... Its pretty obvious that T-Mobile have blocked access to the subnet that host-ed operate on. Free hosting attracts sites that are not completely legit (Not all but it happens more often) and its easier to block a subnet that it is a single IP. – Simon Hayter Jul 5 '13 at 20:14
That's true. I have considered paying for a decent host because in the back of my mind I thought it could be Tmobile is blocking a subnet. I'm just concerned in the long run, how do I know that the host I pay for isn't blocked by Tmobile or Verizon? Other sites have been having issues with Tmobile and they aren't under a free host. would it be better, or even worth, creating my own dedicated server from a computer at home if I wasn't expecting huge amounts of traffic? – user1066524 Jul 5 '13 at 20:20
you were right. it definitely is because T-Mobile is blocking the subnet that host-ed.net has. Their systems have not been updated to properly handle IPv4 traffic originating in – user1066524 Jul 5 '13 at 21:13

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