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We have a working website for more than a year. Everything was ok, site worked, appeared in the relevant Google searches etc.

Now, one day we discover that the site totally removed from Google Search results. (I don't complain that it's low, not that). It just never appears, even if I search Google for the site name itself, it does not shows.

The site subscribed to Google Webmaster Tools, Google Analytics and AdWords (currently no Ad campaigns are running). All these tools show no single warning. We received no complain email or anything.

I don't quite understand what could be the reason or is it a bug in a Google (?!)

Bing does not show the website either, but we never checked bing before.

Site does appear on Yahoo Search. On ask.com it does not appear.

Any clue would be helpful.

One thing that I can think of - we are a dynamic DNS provider and we give to our users, domains like user.website.com. It is possible that some user may use that domain for some malicious activity, like sending spam or running a malware website or anything else. I know that some antivirus (I think avira), probably because of the aforementioned reason, marks our website as a malware site.

The site in question is https://www.net-me.net.

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Maybe it's really too narrow, but maybe such situation may happen to someone else too.... –  Sandman4 Jun 18 '13 at 11:47
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closed as too localized by John Conde Jun 18 '13 at 11:24

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

2 Answers

up vote 2 down vote accepted

Google banned your website only because that users may use your domain for malicious activity. Google don't like those activity and so that only your website last ranking. Otherwise Google may banned you by Penguin 2.0 update. This update targets mainly on the websites that follows link farming techniques and having bad and spamming inbound links. If your website contains irrelevant or spamming porn website backlinks then it would be the reason.

How to Get back your website?

  1. Check all your backlinks using Google Webmaster Tools of your website (Go to GWM click 'Traffic' again click 'Links to your site')

  2. If you find any bad backlinks, request those website owners to remove your links or otherwise disavow those links using Google Disavow Tool.

  3. Finally request Google to reconsider your website using Google Reconsideration Form

If you do these steps there may be more possible for your website to get back in Google results.

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Thank you John. –  Sandman4 Jun 21 '13 at 7:21
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A couple of things noticed:

  • When I try to load http://www.net-me.net/ (non secure) in my browser, Avast Anti Virus is blocking it from loading, saying there is an infection. You can view the result here.

  • When putting https://www.net-me.net/ into this header checker, it says it is a 404 error. However I can browse it with my browser and crawl it with web crawling tools.

I'd say there are some serious issues here. You need to find out if your site is infected and why it is sometimes sending a 404 header status when certain user agents are trying to view, it maybe sending a 404 when Google and Bing web crawlers try to access the site.

Also do you have any messages in your Bing Webmaster Tools account?

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As for header checking, when I try it, it gives "HTTP/1.1 400 Bad Request =>", and it seems to be the problem with the checker itself and not the website –  Sandman4 Jun 18 '13 at 11:42
    
We don't have an account at Bing Webmaster Tools. –  Sandman4 Jun 18 '13 at 11:43
    
The site is not infected. (I'm pretty sure, we use very responsible security measures). –  Sandman4 Jun 18 '13 at 11:44
    
Well there is something triggering Avast Anti virus when loading the site. –  Max Jun 18 '13 at 12:29
    
We contacted Avast and awaiting their answer for why it's blocked –  Sandman4 Jun 19 '13 at 13:13
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