I've been with a certain company (50webs) for a while now. I didn't mind the downtime so much, but a couple of day ago they did the unthinkable:
They went down for a while and I'm guessing restored from a week-old backup without telling any of their customers.
I'm a paid customer and my sites run by storing data in *.dat files in the /www/ directory. As you can imagine I lost a week of data and worst of all an update I finished right before the crash.
I couldn't get in touch with their support staff (form throws errors and phone # disconnected).
That's the background. Now only the question:
I want to leave feedback for the place but have no idea what's a reputable review source these days.
And the less-off-topic question: What's the recommended way of backing up sites like mine that rely on .dat files for data storage? I can think of a bunch of manual ways, but is there something automatic that would for example sync across a couple ftps regularly, or say do a daily dump to google drive?
Thank you guys.