I operate a file hosting site, and recently I've found that some antivirus software have flagged it as malicious due to a few nasty files people have uploaded.
Obviously I don't want my site to be flagged as malicious, as at the moment people are complaining that their AVs are completely blocking my site.
I've set a robots.txt file to block crawlers from the /file/ directory, and I've sent an email to ESET (the vendor of one particular antivirus that's flagged my site.
I've also implemented a VirusTotal check on upload of any .exe, .dll or .com files.
What further steps should I follow to get my site removed from any AV blacklists that it is currently on?
Edit: I've contacted ESET and they'll be removing my site from their blacklist. My question still stands, but from more of a mitigation perspective.