Problem uploading files, access denied via cpanel, while not in FTP

Question

I have problem with uploading my files via cpanel. but it works by filezilla (ftp). It was said:

upload canceled: VIRUS DETECTED (Access Denied, ERROR).

I have tried uploading files via cpanel using windows, macintosh and linux, but return the same result.

How can this happen by using cpanel, while not in filezilla?

Answer 1

Please perform following operation.>>>you have you tried running a virus scan, seems to me cPanel is telling you the file is dirty, Filezilla doesn't check anything, it just does transfers, which is fairly unsafe.

Answer 2

Cpanel is more secure than any FTP clients.That is why you are to do the following:

• check your local computer for Trojan/Viruses - and install reliable AntiVirus to your computer in case it wasn't installed . Your computer could be infected by some malicious software that use your cached passwords in order to attack scripts/accounts in the internet;
• check up all your sites, erase and update weak passwords to more strong ;
• you can use online scanners also . The following ones can be used :

www.windowsecurity.com/trojanscan/

bitdefender.com/scanner/online/free.html kaspersky.com/virusscanner

home.mcafee.com/Downloads/FreeScan.aspx

www.virustotal.com/

security.symantec.com/sscv6/WelcomePage.asp

eset.com/onlinescan/run_scanner.php

We would like to pay your attention to such attacks in future and take the necessary actions from your side. We would like to advise you to check up all your sites, update forums, all installed scripts from time to time.

Additionally, we kindly ask you to make your own backups for security reasons, along with our server backups. Do not keep same passwords for too long, change them at least once in a month.

You can also read the details on the following site