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I have a configuration in the Google Apps Control Panel (dcc.securepaynet.net) to redirect tombrito.com to http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4499244H9.

It worked fine until some days ago, but now it's returning 404.

If you access tombrito.com you can see the favicon in the title of the browser tab, but the page shows a 404 error. The target page http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4499244H9 is fine, it's only some problem with my redirect.

Any idea what's wrong here?

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Why do you say Google Apps when dcc.securepaynet.net is a GoDaddy site? Did you mean GoDaddy apps? – HeatfanJohn Nov 2 '12 at 17:24
@HeatfanJohn I bought from the Google Apps website while I was registering, so I say Google Apps, but I don't really know who is taking care of which part. – Tom Brito Nov 3 '12 at 18:22
Have you had a chance to review my answer? How do you administer the domain tombrito.com? Can you post a screen shot? – HeatfanJohn Nov 3 '12 at 18:29

1 Answer

up vote 1 down vote accepted

I suspect that you have a DNS issue with tombrito.com.

Doing a DNS lookup for tombrito.com using dig shows that four IP addresses are returned.

Using curl to send requests for tombrito.com to all four IP addresses shows that only IP address 64.202.189.170 returns the 301 redirect you expect. The three other IP addresses (216.239.32.21, 216.239.34.21 and 216.239.36.21) all return a 404 not found error.

;tombrito.com.                  IN      A

;; ANSWER SECTION:
tombrito.com.           3371    IN      A       216.239.36.21
tombrito.com.           3371    IN      A       64.202.189.170
tombrito.com.           3371    IN      A       216.239.34.21
tombrito.com.           3371    IN      A       216.239.32.21

;; AUTHORITY SECTION:
tombrito.com.           3371    IN      NS      ns12.domaincontrol.com.
tombrito.com.           3371    IN      NS      ns11.domaincontrol.com.

I recommend that you update your DNS for tombrito.com to only return IP address 64.202.189.170 or get the web servers on the other 3 IP addresses to perform the redirect.

Here are the curl commands that I used to individually query each IP address:

curl --verbose --header "Host: tombrito.com" http://216.39.32.21
.
.
curl --verbose --header "Host: tombrito.com" http://64.202.189.170

I hope that this information helps.

Update:

Is this what you see when you view your Control Panel? If it is, do you see more than one IP address for the "@" record?

enter image description here

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The sad part: looks like the only options in the interface of the DNS configuration is to make or delete the forward... I can try remove and remake the forward, but again, it's sad that it just stop working without I make any change. – Tom Brito Nov 3 '12 at 18:34
Please see the update to my answer. I posted a screenshot of what I see for my domain. I suspect that you have multiple "A" records for "@". You can delete the extra ones if you click on "Launch". – HeatfanJohn Nov 3 '12 at 20:02
Today it's working again, without I make any change... Maybe it was a temporary Google or GoDaddy problem. I'll wait to see if it will continue to work. By the way, this is not the inteface I see, it's a very simplier one with a table [Domain Name | Expires | Status | Features]. – Tom Brito Nov 4 '12 at 13:53
I still see 4 IP addresses being returned for tombrito.com, I suspect that you received the right IP address and now your local system has that address cached. What IP address do you get if you ping tombrito.com? – HeatfanJohn Nov 4 '12 at 18:40
I get 64.202.189.170, with no answer for the ping. By the way, I just realized it's redirecting correctly only in my home pc. If I open an anonymous tab, it will return 404. I think you're right about the cache. – Tom Brito Nov 15 '12 at 17:01
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