Take the 2-minute tour ×
Webmasters Stack Exchange is a question and answer site for pro webmasters. It's 100% free, no registration required.

Does anyone know any Help Desk Software which allow you to create user groups / to mark/categorize specific users in some way / and to to ban specific users/e-mails (not user groups) for a specific period of time?

Kayako? OTRS? simpledesk?...

Kayako looks to be very functional but not sure if it has this option. zendesk is also very functional but a SaaS service not a downloadable software. Since the functions that I am saying are very common in forum software, maybe simpledesk could do it since it is based in SMF.

Any ideas?

share|improve this question

closed as off-topic by John Conde Sep 1 '13 at 15:05

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions asking us to recommend a tool, library or favorite off-site resource are off-topic for Pro Webmasters as they tend to attract opinionated answers and spam." – John Conde
If this question can be reworded to fit the rules in the help center, please edit the question.

add comment

4 Answers

Try Redmine. It is an advanced issue tracker, but can very well double up as a help desk software. Need to set the issues visibility setting to ensure that customers do not see each other's tickets.

share|improve this answer
add comment

AJ Help Desk is the best help desk software with the robust ticket support solutions. http://www.ajsquare.com/products/helpdesk-software/index.php

share|improve this answer
add comment

You can do all this with Zendesk which is in my opinion the best help desk software and application, watch their videos on the most recent update to their interface. To answer your questions see these posts.

https://support.zendesk.com/forums/20004396-users-groups-and-organizations

and

https://support.zendesk.com/entries/171682-how-can-i-block-someone-from-sending-to-zendesk

Zendesk also integrated with Voip systems so you can turn phone calls into tickets as your answer them.

share|improve this answer
add comment

IF you are look for ajax based help desk software Vision Helpdesk

share|improve this answer
    
Lone link is considered a poor answer (see faq) since it is meaningless by itself and target resource is not guaranteed to be alive in the future. It would be preferable to include the essential parts of the answer here, and provide the link for reference. –  j0k Mar 5 '13 at 8:32
add comment

Not the answer you're looking for? Browse other questions tagged or ask your own question.