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Often you'll see websites with a "For any questions, please contact us..." followed by a box for your name, email, subject, maybe some invoice data... When should these be implemented on a website? Are there any statistics out there on use of these? What are some alternatives? |
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Whatever the recipient needs to know to assist the user should be included on the form. Never ask for less then what you need. All you really need is a name and a contact method (email address, phone number) but in some situations asking for more information, like a product serial number if it is a warranty issue, etc, should be required as it greatly expedites the process of assisting the user. The goal is not to discourage users from contacting you but getting as much information as you can so the process of assisting them is smooth and easy for both parties.. Never require more then than that. You can ask for more but don't require it. You don't want to turn away users just because they feel like completing the form is a chore (or have difficulty with a field/information). EDIT:
Yes. Not only does it prevent the email address from being displayed which prevents spam and allows it to change without affecting users, but it allows you do ask whatever you need from users instead of hoping they provide you with the information you need (they rarely do). Having a phone number is a good idea if phone support is available as many people prefer it and it provide an immediate response which can be good for sales/customer relations. |
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Unless you have some pressing need to insulate employees from contact with the world except through email, a contact page should have proper contact information on it. Every piece of information should be transparent (and accurate). People visiting contact pages are largely performing research or attempting to find information about products/services that is not otherwise available on the website (for whatever reason). Not having information such as an address, phone number, and an email address can be very off-putting to potential customers. If they don't believe they can contact someone at the company related to problems they may have in the future, they may choose to go elsewhere. |
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Use a captcha or else you will get spam. |
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Zoho Creator lets you create a Contact/Feedback form without coding. Once configured, Zoho Creator provides you a code snippet that you can paste into your web pages. When the page is rendered, the Form appears within an IFRAME. When a visitor fills the feedback form, the values are saved to a database that can be accessed online and the values submitted can also be sent to an email address that you specify. |
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