Webmasters Stack Exchange is a question and answer site for pro webmasters. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I use Google Apps for Business.

I have things set so I can login at gmail.com using richard(at)wordfruit.com as my login name, and when I send mail it sends from richard(at)wordfruit.com

I've had a couple of people tell me that emails bounced. From lots of other people I've received emails fine.

People who got bounced emails have contacted me through a contact form on wordfruit.com -- messages through that form get delivered to richard(at)wordfruit.com (the same email that those people got bounces with).

One person who got a bounce tried emailing me again later and got a bounce again. Both times, that person was able to contact me through the online form.

Where should I look to solve this? Or how can I solve it?

Here's a message that one person got:

Message: Delivery to the following recipient failed permanently: Richard(at)wordfruit.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 535 535 Incorrect authentication data (SMTP AUTH failed with the remote server) (state 7).

share|improve this question

You probably don't have the MX records set up correctly. Even if you added googles MX records, make sure you also delete any default ones that your domain name or hosting company have created. Here are the instructions from google.

share|improve this answer
It won't also hurt to SPF records too. – ionFish Jul 17 '12 at 20:11
Great tip @ionFish here is more info support.google.com/a/bin/answer.py?hl=en&answer=33786 – Drai Jul 17 '12 at 21:47

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.