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I'm trying to use osTicket to implement a ticketing system but I'm not able to fetch the mails from an email account even after configuring the host, port, user name and password.

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Please provide the error message and/or a more detailed description of how OSTicket fails to ensure your question meets our quality guidelines. –  danlefree Jun 1 '12 at 17:21
    
I use OSTicket on several sites, and have no problem fetching mail with it. To start we are going to need to know why you think it is not working. Does an error message come up at all, or is it just not fetching mail without showing an error? Also, what is the domain of the e-mail address you are trying to fetch mail from? Some e-mail addresses, like Gmail and any other Google Apps e-mail addresses, need some additional settings to work properly. –  Sherwin Flight Jun 3 '12 at 2:13
    
@SherwinFlight I did not setup a cron job,i think how can i do it –  techno Jun 3 '12 at 4:46
    
That all depends on if your host allows it, and if so, how they ask you to set it up. –  Sherwin Flight Jun 3 '12 at 4:57
    
im using cpanel hosting –  techno Jun 3 '12 at 5:08
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