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I've currently got a reseller account with my hosting provider that I use for my clients (for their websites).

And I need to add/remove a FTP user, but for the life of me I can't work out how!

Am sure I've looked under every possible option, TWICE!

Based on the help document it appears to be v10.4 of Plesk if that helps.

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Shouldn't the help docs have told you how to do this? (Serious question.) Unless you accessed a crippled copy or something. Here's the docs at Parallels' site –  Su' May 10 '12 at 10:12
    
download1.parallels.com/Plesk/PP10/10.4/Doc/en-US/online/… There is no step 3 of "FTP Access" for me. Even though for that client I've checked the option of allowing them unlimited FTP accounts. –  Matthew Galloway May 10 '12 at 15:04
    
I would recommend you contacting your hosting provider (from whom you purchased reseller account). My guess is that they restricted access to this feature if you can't see "FTP Access" button. –  Sergey L May 16 '12 at 18:14
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Home > Subscriptions > (site) > Websites & Domains > FTP Access

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