SocialEngine Installation Error 500 (Step 3)

Question

I'm trying to install SocialEngine (clean install, empty database, legal license key) but I ran into this error message 500 at Step 3 of the installation:

Step 3: Setting up MySQL Database

MySQLi statement execute error : Prepared statement needs to be re-prepared

I found a troubleshooting article about a Bug in MySQLi Extension Causes Apache 500 Error.

I have uploaded the fixed file and try to install again but it still doesn't work. It terminates at Step 3 again with the same error message.

I would be very grateful if you could help me. Thanks.

Answer 1

If your initial support is expired and you want to try debugging the issue yourself, I would first check the web server's error logs. This is the first place you should look whenever you encounter a 500 - Internal server error. If you're using Apache, this is typically located in /var/log/httpd/error_log (though for vhosts a separate location is likely to be set, so check your conf files). It may also be worthwhile to check the system error logs (/var/log/messages in linux).

This will give a little more information to help you locate the problem. If you need more detailed info, then a stack trace may help. Here's a tutorial on how to use strace with PHP.

If you want more detailed help, you'll need to post the error that's being logged, the stack trace results, and the relevant source code (the section of code mentioned in the patch). Though StackOverflow would probably be more appropriate for this.