I've recently stumbled upon an unusual problem with one of hosting companies called giga-international.com. Anyway, I've ordered com.hr domain from Croatian domain name registration company, and my client insisted on using this host provider as couple of his friends already are hosted with them.
I thought something was fishy when the first result on Google for Giga International was this little forum rant instead of their webpage. When I was checking their services they listed many features etc... space available, bandwidth etc. I just wanted to check how much ram do I get for my PHP scripts so I emailed them, and they told me that was company secret. Seriously?
Anyway, since my client still insisted on hosting with them I've bought their Webspace package. During registration I had to choose free domain name because I couldn't advance registration without it. Nowhere was said, not even in general terms and conditions that I wouldn't be able to change that domain name. At least not for double the price of domain name per year.
They said I can either move my domain name over to them (and pay them domain registration), or pay them 1 Euro per month for managing a DNS entry.
On any previous hosting solution I was able to manage my domain names just by pointing my domain to their name servers, and this is something completely new and absurd for me. They also said that usual approach is not possible because of security and hardware limitations.
I'd like to know what you guys think about this case, and should I report, and where should I report this case.
In short. They forced me to register free domain name which doesn't suit my needs in order to register for their webspace package, and refuse to change domain name for my account until I either transfer domain to them or pay them DNS management which costs double the price of the domain name per year.