I have a profile in Google Analytics (GA) that has been collecting data for a year. The domain setting in GA is "http://example.com". The site, however, will redirect any non-www request, to www.example.com, via a typical .htaccess refinement.
The source problem I'm trying to fix is that In-Page analytics does not load. When accessing In-Page analytics in the new GA, I get the following error:
When loading In-Page Analytics in full screen mode -- visting the domain directly -- I get:
Access denied. Please try relaunching In-Page Analytics from the report.
After researching the issue online, I've found the following proposed fixes:
- Log out of the target site when using GA, in the case your site doesn't load the tracking codes for logged in users (our current Drupal configuration indeed does this)
- Clearing cache
- Clearing cookies - specifically the GASO cookie
- Ensuring your GA domain setting uses www if your site redirects to www forcefully
I've tried items 1-3 and the have not addressed the issue. I would like to try #4, but want to make sure this change won't impact data I've already collected and that GA will consider all data collected before and after the change as the same site.