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I'm responsible for ICT at FOS Open Scouting, a belgian scouting organisation.

Our website was hacked a few years back and blocked by Facebook as a result. After we regained control over the site Facebook continued to block our domain and this is causing us a number of problems.

We have tried many times in the past year to contact Facebook using their 'I am blocked from adding content' form (https://www.facebook.com/help/contact.php?show_form=block_appeal) to no avail. We get the response "Thanks for contacting Facebook. You should receive an email response shortly.". The email has the following response: "Thanks for taking the time to submit this report. While we don't currently provide individual support for this issue, this information will help us identify bugs on our site."

The blocked URLs are: http://www.fos.be and http://www.fosopenscouting.be

Does anyone know how we should/could proceed?

EDIT: The problem has been resolved. For anyone who finds itself in the situation above: Send a letter to Facebook HQ (1601 Willow Road, Menlo Park, CA 94025 if you reside in the U.S. or Canada, or at Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland if you live outside the U.S. or Canada).

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migrated from stackoverflow.com Jan 24 '12 at 12:06

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This is a 3rd party developer site. We developers have no relation with Facebook other than we use their public APIs. Maybe you should contact Facebook by telephone. –  DMCS Jan 24 '12 at 12:03
1  
Since you've found the solution yourself, could you please post it as an answer and accept it? Thanks! –  Ilmari Karonen Jun 10 '12 at 9:57
    
Would you mind edit the question to contain FB's automatic response when using their online form? This helps people finding this page. Mainly "Thanks for taking the time to submit this report. While we don't currently provide individual support for this issue, this information will help us identify bugs on our site." –  lulalala Mar 18 '13 at 6:07
    
No problem, just added the minimal response of Facebook. –  Thomas Mar 20 '13 at 10:37

2 Answers 2

up vote 1 down vote accepted

The problem has been resolved. For anyone who finds itself in the situation above: Send a letter to

Facebook HQ 
1601 Willow Road
Menlo Park, CA 94025 

Or if you live outside the U.S. or Canada

Facebook Ireland Ltd.
Hanover Reach
5-7 Hanover Quay
Dublin 2 Ireland

An additional success story from Patti Ryan:

Facebook blocked use of our URL for years, yes years. For some reason no one could include our website URL (a-fib.com) in any post, or even on our own FB page. They'd get an error message saying our site had been flagged as spammy. This had been going on for years! FB has zero customer service.

Here's what worked. After trying everything else over the course of three years, we finally resorted to writing a pleading letter on our letterhead, asking why would anyone block a non-profit trying to help heart patients? We sent it 'registered mail' to FB headquarters. (Advice I found among other ideas online from those with a similar problem.) It worked.

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1  
Thomas When you wrote to the FB HQ who or what department was the letter addressed to? What information did you include in the letter? Thank you –  user28886 Jun 17 '13 at 15:20
    
I send a registered letter to the address above, without a person or department. In the letter I mentioned the blocked domains and I explained what my organisation does in order to proof that blocking our domains is a mistake. –  Thomas Jul 10 '13 at 14:48
    
I never got an actual response by the way, but after a couple of weeks our domains weren't blocked anymore. –  Thomas Jul 10 '13 at 14:55

Getting a response out of facebook seems to be very difficult indeed. I would post your question in the facebook developers area perhaps that group may have some better ideas on how to get through.

Otherwise have you considered changing your primary domain?

At the moment both your URLs end up at fos.be. You could purchase a new domain and point your two old URLs to it - hopefully this would get you around the issue without dropping your traffic or ranking so long as you use a 301 redirect.

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This could work, we wanted to do this with our second domain but then we noticed that Facebook had already blocked that one. –  Thomas Jan 24 '12 at 13:26
    
The Facebook developers area takes you to facebook.stackexchange.com, which is where this question was originally posted. –  paulmorriss Jan 24 '12 at 14:04
    
@paulmorriss the link is to developers.facebook.com so I don't see how that is possible and the question came from stackoverflow. –  toomanyairmiles Jan 24 '12 at 14:09
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developers.facebook.com -> developers.facebook.com/support -> Technical Q&A facebook.stackoverflow.com (which is a pseudo-site displaying everything on stackoverflow.com with a facebook tag) –  paulmorriss Jan 24 '12 at 14:12
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Someone seems to have divided by zero. –  Kzqai Jan 24 '12 at 16:35

protected by John Conde Jun 17 '13 at 15:22

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