A former employee had Google Analytics for multiple websites setup under his personal gmail account. We suspect that he (upon being let go) removed/disassociated those analytics websites from his personal Gmail account. We have searched through our Google Apps email addresses to verify that the website analytics we're looking for are indeed not housed under the Apps addresses, which leads us to where we are currently.
- What are our options for regaining access to our analytics history?
- If he, in fact, did remove them from his personal gmail account, does Google still have these on their server somewhere so we can re-link them to an appropriate Google Apps account within our organization?
Some helpful information:
- We do have access to the UA-XXXXXXX-XX identifier for each website
- We do have access to FTP to upload any file Google may need in order to properly verify domain ownership/management authority
- We do have access to DNS to create any records Google may need in order to properly verify domain ownership/management authority
Thank you for your comments. Also, if there's an official support channel or an option of paid support through Google where we can pay to have this resolved, I'm all ears. So far, I've been unable to locate anything along those lines.
NOTE: I have posted on the analytics help forum over at Google, but no response yet and another employee has been attempting to get some level of support over there for nearly a month without luck. I'm not hopeful that my post will be responded to by Google themselves.
Sounds to me like it's time for Google to offer a paid analytics solution for corporations and agencies (that doesn't cost $150,000), so that we can obtain some level of support from Google for our clients' accounts. Right now, we're not even sure if our clients' analytics data even exists anymore.