Webmasters Stack Exchange is a question and answer site for pro webmasters. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask?

For example

Purpose of Website: (sell products, reduce number of enquires, reduce work load, etc)

Do you have you’re an existing logo? (can you send it via email)

Do you have a preferred font for the website text?

Do you have a colour theme for your logo, business cards, shop you would like to keep on the website

Do you have photos you can provide of your Products?


Ofcause it would need to be tweaked slightly for each customer but I was looking for a generic document as a baseline.

share|improve this question
up vote 1 down vote accepted

I agree. I think the personal approach is the best option but with larger enterprise scale projects a more structured approach may be required. This article contains all of the best resources I have seen on the web about requirements gathering:


share|improve this answer
Thanks this link mountevansdesigns.com/worksheets.html is what I was after, just a checklist to make sure I do not forget anything when I talk with the client. – Daveo Nov 24 '11 at 11:19
Glad to help =) – Sandy Lee Nov 24 '11 at 11:19

Well, generally no, I don't. Websites are often complex tasks, so I prefer to develop a personal relationship with the client.

Instead of robotically gathering the information that's needed (nothing's wrong with that, really), I find out where this person or company is coming from, what their vision is, and how they really feel about this project. I talk with them -- if not in person, then on the phone or by video chat -- and I try to approach each project as if I was a dedicated member of their team or if I was that individual's committed partner.

A little bit of sacrifice on your part goes a long way, and besides, the non-necessity of details right up front will attract more customers and give you an excuse to communicate often with your clients. Release early; release often.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.