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I head up a support team for a software product.

I am in the process of setting up a blog (Wordpress.org), a forum (PHPBB or maybe Vanilla), a means to view bugs (probably expose Jira), but would also like to allow our customers to suggest enhancement requests.

Currently we have this as a 'contact form' via the blog, which feeds into a dedicated inbox, which the product manager reviews and may include some of these ideas into the product.

However, I would like to give the clients more power/visibility over this.

Have a look at ideas.arcgis.com. There are plenty of other similar sites as well.

  • Users can suggest new ideas
  • Other users can vote these ideas up or down (similar to Stack Exchange sites)
  • Ideas that are voted highly will be given a higher priority over lower ones.
  • We can report back on the # of ideas we implement, and potentially reject ideas with reasoning.

Has anyone seen any platforms (ideally free) which would replicate something similar to this?

I was half thinking of embedding Vanilla within a wordpress page, but need to look into it more.


migration rejected from serverfault.com Aug 8 '14 at 9:05

This question came from our site for system and network administrators. Votes, comments, and answers are locked due to the question being closed here, but it may be eligible for editing and reopening on the site where it originated.

closed as off-topic by Zistoloen, dan Aug 8 '14 at 9:05

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IS this the wrong place for this Q? The reason I put it here, is a previous similar Q I raised was moved from superuser to serverfault. – Simon Dec 29 '10 at 0:34

For an integrated option:

WP Idea Stream adds a light Idea Management System to your WordPress Blog. Your members will be able to submit ideas from the front end. A star rating system and 4 widgets to display Ideas related content are included.

If you're okay with using a separate application, any of the various Stack Exchange clones like OSQA would work. The system isn't going to care that you're collecting ideas rather than questions.

I run OSQA for a Q&A on our product. I was toying with the idea of having a feature request tag, but would prefer a separate system. Ill trial thal plugin. IdeaTorrent is the other one, but site is down. – Simon Aug 20 '11 at 1:13

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