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I head up a support team for a software product.

I am in the process of setting up a blog (Wordpress.org), a forum (PHPBB or maybe Vanilla), a means to view bugs (probably expose Jira), but would also like to allow our customers to suggest enhancement requests.

Currently we have this as a 'contact form' via the blog, which feeds into a dedicated inbox, which the product manager reviews and may include some of these ideas into the product.

However, I would like to give the clients more power/visibility over this.

Have a look at ideas.arcgis.com. There are plenty of other similar sites as well.

  • Users can suggest new ideas
  • Other users can vote these ideas up or down (similar to Stack Exchange sites)
  • Ideas that are voted highly will be given a higher priority over lower ones.
  • We can report back on the # of ideas we implement, and potentially reject ideas with reasoning.

Has anyone seen any platforms (ideally free) which would replicate something similar to this?

I was half thinking of embedding Vanilla within a wordpress page, but need to look into it more.

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migration rejected from serverfault.com Aug 8 at 9:05

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IS this the wrong place for this Q? The reason I put it here, is a previous similar Q I raised was moved from superuser to serverfault. –  Simon Dec 29 '10 at 0:34

1 Answer 1

For an integrated option:

WP Idea Stream adds a light Idea Management System to your WordPress Blog. Your members will be able to submit ideas from the front end. A star rating system and 4 widgets to display Ideas related content are included.

If you're okay with using a separate application, any of the various Stack Exchange clones like OSQA would work. The system isn't going to care that you're collecting ideas rather than questions.

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I run OSQA for a Q&A on our product. I was toying with the idea of having a feature request tag, but would prefer a separate system. Ill trial thal plugin. IdeaTorrent is the other one, but site is down. –  Simon Aug 20 '11 at 1:13

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