I head up a support team for a software product.
I am in the process of setting up a blog (Wordpress.org), a forum (PHPBB or maybe Vanilla), a means to view bugs (probably expose Jira), but would also like to allow our customers to suggest enhancement requests.
Currently we have this as a 'contact form' via the blog, which feeds into a dedicated inbox, which the product manager reviews and may include some of these ideas into the product.
However, I would like to give the clients more power/visibility over this.
Have a look at ideas.arcgis.com. There are plenty of other similar sites as well.
- Users can suggest new ideas
- Other users can vote these ideas up or down (similar to Stack Exchange sites)
- Ideas that are voted highly will be given a higher priority over lower ones.
- We can report back on the # of ideas we implement, and potentially reject ideas with reasoning.
Has anyone seen any platforms (ideally free) which would replicate something similar to this?
I was half thinking of embedding Vanilla within a wordpress page, but need to look into it more.