Webmasters Stack Exchange is a question and answer site for pro webmasters. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I get this error message:

Server error

The website encountered an error while retrieving http://mywebsite.com/. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this web page later.

Is it from my host provider internal server error, or my website sytax error? How do I investigate the problem?

share|improve this question
Looks like a web browser error message - can you access the server hosting your site by IP address? – danlefree Jul 8 '11 at 8:11
@danlefree I think my host service provider using a shared public IP. i get Website Not Located page when i try to access by IP address. – Achu Jul 8 '11 at 8:32
If your server is down, it says unable to connect. So it must be a 500 Internal Server Error which is mostly because of bad htaccess. – Sam Aug 7 '11 at 13:30

This is what you get when the server returns an HTTP code 500. Your browser sees that and displays a more friendly message. So it's an internal server error.

To investigate the problem you need to let us know a bit more information - has it ever worked? Did you change something recently? If nothing has changed and this has suddenly started happening then I'd contact your hosting company.

share|improve this answer
If nothing works, not even a plain HTML page then it's a problem at their end and I think you need to contact their support line. – paulmorriss Jul 8 '11 at 9:48

Do you have access to apache logs on that server? If you do check your error.log and you will have the answer ;) Usually it's in /var/log/apache2.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.