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I'm a newbie on this and this has probably been asked already but the subjects online were close but too vague in there answers so I've probably really messed this up. I would really appreciate specific step by step instructions.

This is what I'd like to do: use the subdomain www.high-res.domain.com to be accessed by external customers with specific permissions to access the site (like ftp). We use Network Solutions to house domain.com. We recently added a new ip address to point to www.high-res.domain.com. I gave the ip address to the company that hosts our website. I pinged www.high-res.domain.com and it points to the correct ip address but still times out. It’s been a few weeks now and when you ping it, it still times out. C:>ping XXX.XXX.X.XXX

Pinging XXX.XXX.X.XXX with 32 bytes of data:

Request timed out. Request timed out. Request timed out. Request timed out.

Ping statistics for XXX.XXX.X.XXX: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss).

Tracert times out as well. I even went to DNS tools and a few other sites for checking this and it shows the same thing.

I recently went into the DNSmgmt on our server (wink2k3sp1) and created an A record under the DomainDnsZones which translated to a Cname when you look at it. Under the Domain it has two entries one to the subdomain and the other to the website host each with separate ip addresses. Is this correct? The website people are too busy on another project to research it further and my friends haven't gotten back to me. Please help. Thanks KK

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Getting the DNS right won't help you if the actual server is not available on a particular IP address. Where is the server on this new IP address? – paulmorriss Jun 10 '11 at 8:36
There is no server for this IP address, the website host told me to get an IP address so they could use it as a subdomain for the webpage they were creating for us. From what I was reading online when you do things like that you, put the additional IP at the domain registration (Network solutions). Was I still doing the wrong thing? – user8137 Jun 10 '11 at 17:21
The website people have to configure the server to work at that IP address. It sounds like you've done all the right things, but you need them to do something at their end. – paulmorriss Jun 13 '11 at 8:06
Paul, thank you for helping...I wish they'd hurry on their end. – user8137 Jun 13 '11 at 16:42

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