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Been thinking about starting a hosting company through a reseller plan. What's a good F/OSS ticketing system that:

  • securely separates my potential customers (can't have them seeing each other's tickets, even if they guess ticket numbers)
  • provides interacting with POP/SMTP so that people can email in a request
  • is fairly intuitive
  • is PHP-based

Anyone know from personal experience what they think is the best?

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2 Answers

up vote 1 down vote accepted

Hesk isn't open source but it is free. It does all of the above except allow the emailing of a request. I've used it and it is very intuitive to use.

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Perfect. I'll use it. Although it doesn't use an MVC framework or page templates in its code, which is a bummer -- it still only uses just a few files, so I think I can customize it. Besides, it's so well-made from a user-intuitive perspective that I doubt I may need to customize it. –  Volomike Jun 3 '11 at 6:37
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We used to use Hesk and still have a licence for it allowing us to remove the "Powered by" in the templates but have now moved to WHMCS which integrates our billing, ticket system, sales, invoices, account creation, domain registration etc etc. A one stop solution and we don't need to look any further.

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