Webmasters Stack Exchange is a question and answer site for pro webmasters. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Been thinking about starting a hosting company through a reseller plan. What's a good F/OSS ticketing system that:

  • securely separates my potential customers (can't have them seeing each other's tickets, even if they guess ticket numbers)
  • provides interacting with POP/SMTP so that people can email in a request
  • is fairly intuitive
  • is PHP-based

Anyone know from personal experience what they think is the best?

share|improve this question
up vote 1 down vote accepted

Hesk isn't open source but it is free. It does all of the above except allow the emailing of a request. I've used it and it is very intuitive to use.

share|improve this answer
Perfect. I'll use it. Although it doesn't use an MVC framework or page templates in its code, which is a bummer -- it still only uses just a few files, so I think I can customize it. Besides, it's so well-made from a user-intuitive perspective that I doubt I may need to customize it. – Volomike Jun 3 '11 at 6:37

We used to use Hesk and still have a licence for it allowing us to remove the "Powered by" in the templates but have now moved to WHMCS which integrates our billing, ticket system, sales, invoices, account creation, domain registration etc etc. A one stop solution and we don't need to look any further.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.